The growing healthy relation among shippers and Third-Party Logistics (3PL) services providers boosts logistics services expansion. About 20% growth has been witnessed in logistics outsourcing globally. Seeing the market potential, many 3PL services providers are eager to venture their massive...

Purpose: The purpose of this paper is to investigate the service quality of wireless telecommunication services in the UAE. Design/methodology/approach: This study uses the five dimensions of SERVQUAL instrumentation (reliability, assurance, tangibility, empathy and responsiveness) that are...

Purpose: The purpose of this paper is to implement a strategic decision-making framework by selecting clusters of maintainable machines and scheduling their maintenance as part of a company’s manufacturing strategy. Design/methodology/approach: Multi-criteria clustering problem in conjunction...

It is important for companies to select the right suppliers to deal with in order to avoid any disruptions. Considerable research has been conducted to find the solution for this problem. Previous attempts were made to account for uncertainties and disruptions in decision-making in order to rank...

Purpose – A lean manufacturing metric called Takt time is used as a benchmark evaluation measure to evaluate service quality at fast food restaurants. The metric is applied to find the relative efficiency between three fast food restaurants belonging to different chains. The purpose of this...