The rudiments and repercussions of the transformative global economy have reshaped the Service Management industry and other developed economies. Business process innovation using Lean Six Sigma (LSS) methodology has long been considered to improve service quality, process efficiency, and...

Introduction -- DEFINE - What is the Problem? -- MEASURE - How Big is the Problem? -- ANALYZE - What are the Root Causes of the Problem? -- IMPROVE - What are the Solutions for Eliminating the Causes?.-CONTROL - How can the Improvement's Sustainability be Ensured?

"This book presents emerging research-based trends in the area of global quality lean six sigma networks and analysis through an interdisciplinary approach focusing on research, cases, and emerging technologies"--Provided by publisher.