Algorithm-enabled decision support has an increasingly important role in supporting the day-to-day operations of healthcare organizations. Yet, fully realizing the value of algorithmic decision support lies critically in the opportunity to re-engineer the related processes and redefine roles in...

We document the role of process innovation as a distinct source of corporate technological advantage. Using machine-read textual analysis of 90 million patent claims, we provide the first large-sample empirical evidence that operational cost inefficiencies are the primary driver of process...

The transformation of business -- Business processes : the enablers of innovation -- Analytics : insights for innovation -- It matters : technical architecture for innovation -- Organizational legacies : impediments to value creation -- Efficiency and flexibility : managing the tension --...