on efficiency. Findings - Results showed that number of employees, branch number, firm size and deposit ratio have a … deposit ratio showed a positive effect on the firms' efficiency. The deposit ratio is negatively related because deposit … interest expenses were more than offset by interest income generation through the conversion of deposits into loans. Practical …

review, examination and evaluation of customer service in the banks. It has been reviewing the progress periodically and has … been continually nudging the Indian banking industry to become more customer friendly and customer centric in its conduct …The Reserve Bank, as the regulator of the banking sector, has been actively engaged, from the very beginning, in the …

of indexation (principal or interest), inflation index lag, issuance method, methodology to compute settlement price …, tenure, etc. …