The objective of the paper is to analyze aspects of operations management of services, and on this basis to develop guidelines for further investigations. There are differences between services and goods in terms of marketing, but from a production point, the differences are only at the output...

We demonstrate some of the achievements and potential of business analytics in services. To focus our study, we review recent operations research literature on analytics in healthcare. We suggest the term comparative analytics that focuses on comparing performances of systems under different...

Business process modeling and simulation is a new quantitative approach to model, analyze and improve the efficiency and effectiveness of business processes in a structured manner. Since there is a lack of practical framework or process to provide sequential steps of process simulation in a more...