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Contracting in medical equipment maintenance services : an empirical investigation

Chan, Tian; Véricourt, Francis de; Besbes, Omar - 2014

Equipment manufacturers offer different types of maintenance service plans (MSPs) that delineate payment structures between equipment operators and maintenance service providers. These MSPs allocate risks differently and thus induce different kinds of incentives. A fundamental question,...

Persistent link: https://www.econbiz.de/10010402192

Understanding the antecedents, contingencies, and performance implications of process innovation : a dynamic capabilities perspective

Piening, Erk P.; Salge, Torsten Oliver - In: The journal of product innovation management : an … 32 (2015) 1, pp. 80-97

Persistent link: https://www.econbiz.de/10010500818

Business process management and service delivery; a case of Uganda's public entities

Kamukama, Nixon; Tumwine, Sulait; Opiso, Julius; … - In: World journal of entrepreneurship, management and … 10 (2014) 4, pp. 285-299

Persistent link: https://www.econbiz.de/10010493000

Customer input failures in service processes

Seppänen, Kaisa; Huiskonen, Janne; Karppinen, Henri - In: International journal of services and operations management 17 (2014) 4, pp. 439-452

Persistent link: https://www.econbiz.de/10010410864

Reducing service process lead-time through inter-organisational process coordination

Karppinen, Henri; Huiskonen, Janne - In: Rapid modelling for increasing competitiveness : tools …, (pp. 199-207). 2009

Persistent link: https://www.econbiz.de/10008747255

Influence of strategic approach to BPM on financial and non-financial performance

Hernaus, Tomislav; Pejić Bach, Mirjana; Vuks̆i´c, … - In: Baltic journal of management 7 (2012) 4, pp. 376-396

Persistent link: https://www.econbiz.de/10009673210

Supporting different levels of BPM maturity : instruments for early and late BPM adopters

Cleven, Anne Katharina - 2011

entwickelt, das Spitäler dabei unterstützt, Prozessmanagement zu verstehen und einzuführen. Der zweite Teil der Arbeit ist … Performance von Spitälern wird analysiert und ein Reifegradmodell entwickelt, das Spitäler dabei unterstützt, Prozessmanagement zu …