Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Die Bedeutung von Dienstleistu...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Service quality
21,464
Dienstleistungsqualität
20,713
Customer satisfaction
6,988
Kundenzufriedenheit
6,722
Relationship marketing
5,465
Beziehungsmarketing
5,410
Consumer behaviour
5,268
Konsumentenverhalten
5,139
Customer service
3,431
Kundenservice
3,038
Qualitätsmanagement
2,600
Quality management
2,548
Wirtschaftsprüfung
2,462
Financial audit
2,456
Services marketing
2,126
Krankenhaus
1,829
Deutschland
1,819
Hospital
1,816
Kundenbindung
1,800
Theorie
1,781
Theory
1,749
Germany
1,741
Dienstleistungsmarketing
1,694
USA
1,682
United States
1,633
Health care
1,565
Gesundheitsversorgung
1,532
Dienstleistungssektor
1,270
Gesundheitswesen
1,257
Service industry
1,245
Product quality
1,240
Health care system
1,238
Produktqualität
1,228
service quality
1,171
Customer retention
1,048
Beschwerdemanagement
914
Complaint management
911
Electronic Commerce
892
Dienstleistung
889
Hotel industry
870
more ...
less ...
Online availability
All
Undetermined
10,058
Free
5,773
Type of publication
All
Article
19,587
Book / Working Paper
8,688
Journal
51
Other
16
Type of publication (narrower categories)
All
Article in journal
15,573
Aufsatz in Zeitschrift
15,573
Graue Literatur
1,937
Non-commercial literature
1,937
Aufsatz im Buch
1,898
Book section
1,898
Working Paper
1,626
Arbeitspapier
1,480
Hochschulschrift
1,188
research-article
1,089
Thesis
941
Collection of articles of several authors
456
Sammelwerk
456
Case study
309
Fallstudie
309
Aufsatzsammlung
240
Conference paper
182
Konferenzbeitrag
182
Bibliografie enthalten
168
Bibliography included
168
Konferenzschrift
161
Dissertation u.a. Prüfungsschriften
114
Article
112
Ratgeber
103
case-report
102
Conference proceedings
99
Lehrbuch
99
Guidebook
95
Textbook
85
Collection of articles written by one author
84
Sammlung
84
conceptual-paper
76
review-article
72
review
63
Amtsdruckschrift
62
Government document
62
Handbook
52
Handbuch
52
viewpoint
49
Reprint
34
more ...
less ...
Language
All
English
23,906
German
3,653
Undetermined
689
French
57
Spanish
22
Italian
12
Russian
11
Lithuanian
10
Polish
10
Swedish
8
Finnish
6
Dutch
5
Danish
3
Romanian
3
Hungarian
2
Indonesian
2
Ukrainian
2
Czech
1
Portuguese
1
Vietnamese
1
more ...
less ...
Author
All
Bruhn, Manfred
111
Siciliani, Luigi
76
Propper, Carol
53
Straume, Odd Rune
52
Han, Heesup
46
Stauss, Bernd
46
Hanushek, Eric Alan
45
Mattila, Anna S.
44
Rivkin, Steven G.
43
Prybutok, Victor R.
41
Bauer, Hans H.
39
Grönroos, Christian
38
Brekke, Kurt R.
37
Gravelle, Hugh
35
Meffert, Heribert
35
Prentice, Catherine
35
Sharma, Piyush
35
Wirtz, Jochen
35
Edvardsson, Bo
33
McColl-Kennedy, Janet R.
30
Shahin, Arash
30
Benkenstein, Martin
29
Pathak, Parag A.
29
Woratschek, Herbert
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Meyer, Anton
26
Berry, Leonard L.
25
Homburg, Christian
24
Kane, Thomas J.
24
Van Reenen, John
24
Hadwich, Karsten
23
Hammerschmidt, Maik
22
Knechel, W. Robert
22
Patterson, Paul G.
22
Sparks, Beverley
22
Gaynor, Martin
21
more ...
less ...
Institution
All
National Bureau of Economic Research
180
Springer Fachmedien Wiesbaden
51
OECD
36
IGI Global
26
International Monetary Fund (IMF)
26
International Monetary Fund
24
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
21
Verlag Dr. Kovač
18
World Bank
18
Hochschulrektorenkonferenz
17
Books on Demand GmbH <Norderstedt>
14
World Bank Group
12
Nomos Verlagsgesellschaft
11
Munich Business School
10
Fördergesellschaft Marketing an der Universität Augsburg
9
Europäische Kommission
8
American Marketing Association
6
Edward Elgar Publishing
6
Siauliai University
6
Economics Research, World Bank Group
5
Gesellschaft Entwicklung, Konstruktion, Vertrieb
5
HAL
5
OECD / International Transport Forum
5
RWTH Aachen
5
Shaker Verlag
5
Taylor and Francis.
5
W. Kohlhammer GmbH
5
American Bankers Association
4
European Centre for the Development of Vocational Training
4
International Institute of Social and Economic Sciences
4
Logos Verlag Berlin
4
Springer-Verlag GmbH
4
USA / General Accounting Office
4
Universität Ulm
4
Weltbank
4
epubli GmbH
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Christian-Albrechts-Universität zu Kiel
3
EconWPA
3
Erasmus Research Institute of Management
3
more ...
less ...
Published in...
All
International journal of hospitality management
432
Journal of retailing and consumer services
373
The service industries journal
323
Journal of Services Marketing
316
Journal of business research : JBR
302
The journal of services marketing
274
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
227
SpringerLink / Bücher
209
Working paper / National Bureau of Economic Research, Inc.
180
NBER working paper series
179
International journal of contemporary hospitality management
176
Auditing : a journal of practice & theory
174
Services marketing quarterly
170
NBER Working Paper
160
Journal of hospitality marketing & management
146
Journal of air transport management
141
Journal of service research : JSR
137
The TQM journal : the international review of organizational improvement
133
Journal of travel and tourism marketing
130
Tourism management : research, policies, practice
128
International journal of quality and service sciences
122
International journal of quality & reliability management
118
Journal of service management
117
Service business
114
International journal of services and operations management
112
International journal of productivity and quality management : IJPQM
109
Cogent business & management
107
Health care management review : HCM review
102
International Journal of Bank Marketing
101
European Journal of Marketing
98
Total quality management & business excellence
97
Managing service quality : MSQ ; an international journal
96
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Quality management journal : QMJ
92
Economics of education review
82
Industrial marketing management : the international journal for industrial and high-tech firms
82
Journal of the Academy of Marketing Science
81
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
78
more ...
less ...
Source
All
ECONIS (ZBW)
25,253
Other ZBW resources
1,497
RePEc
566
USB Cologne (EcoSocSci)
562
EconStor
281
BASE
117
USB Cologne (business full texts)
43
OLC EcoSci
22
ArchiDok
1
more ...
less ...
Showing
51
-
60
of
28,342
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
51
Complaint management in hospitality organizations : the role of empowerment and other service recovery attributes impacting loyalty and satisfaction
Ogbeide, Godwin-Charles A.
;
Böser, Stefanie
; …
- In:
Tourism and hospitality research : the surrey quarterly …
17
(
2017
)
2
,
pp. 204-216
Persistent link: https://www.econbiz.de/10011711563
Saved in:
52
Failure to maintain customers : antecedents and consequences of service downgrades
Lin, Liming
;
Guo, Zhaoyang
;
Zhou, Chenxi
- In:
Journal of service theory and practice
33
(
2023
)
3
,
pp. 387-411
Persistent link: https://www.econbiz.de/10014302342
Saved in:
53
Not so flexible cable
Haberern, Lauren
;
Coleman, Linda Jane
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 269-272
Persistent link: https://www.econbiz.de/10011973047
Saved in:
54
Kundenbindung
im Verkehrsdienstleistungsbereich : ausgewählte Ergebnisse einer empirischen Analyse
Meffert, Heribert
;
Nießing, Jörg
-
2006
Persistent link: https://www.econbiz.de/10003336029
Saved in:
55
Strategische
Kundenbindung
im Public Health-Care : Gewinnung und Bindung von studentischen Zielgruppen
Dressler, Matthias
(
ed.
);
Borgmann, Kristin
(
contributor
)
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003377467
Saved in:
56
Kundenloyalität durch Kundenvorteile : segmentspezifische Analyse und Implikationen für das Kundenbeziehungsmanagement
Conze, Oliver
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003498314
Saved in:
57
Hochschulbindung durch Student Services : Grundlagen, Analyse, Perspektiven
Lenecke, Kerstin
-
2012
Persistent link: https://www.econbiz.de/10010245712
Saved in:
58
Indirect Marketing für Pharmaunternehmen
Sandmann, Christoph
-
2014
Leistungsschalenmodells eine vielversprechende Möglichkeit zur Differenzierung und damit zur
Kundenbindung
dar. Leistungen des Indirect …
Persistent link: https://www.econbiz.de/10010256206
Saved in:
59
Kundenbindung
durch kosteneffiziente Service Excellence : Strategien - Konzepte - Best-Practices : Konferenzband der 5. Excellence-in-Service-Konferenz EXIS
Gouthier, Matthias
(
ed.
)
-
Excellence-in-Service-Konferenz <5., 2015, Koblenz>
-
2016
-
1. Auflage
Persistent link: https://www.econbiz.de/10011520402
Saved in:
60
Bank der Zukunft oder Zukunft der Bank? : Herausforderungen, Trends & Handlungsempfehlungen für die Retail-Bank der Zukunft
Hölker, Lina
;
Rennhak, Carsten
-
2014
Persistent link: https://www.econbiz.de/10010411570
Saved in:
First
Prev
2
3
4
5
6
7
8
9
10
11
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
