Purpose – The purpose of this paper is to explore the views of top corporate financial executives on the success of implementation of systems outsourcing and offshore outsourcing, as well as the variables associated with success in these areas. Design/methodology/approach – An analysis of...

Purpose – The purpose of this paper is to seek to understand service providers and their intentions to use their organization's customer relationship management (CRM) technology. The paper identifies perceived usefulness and perceived ease of use as key elements that are critical in...

Purpose – Many organizations are outsourcing their information technology (IT) related services to a third party vendor for quite some time. However, the IT services industry including outsourcing is going through rapid changes with the increasing adoption of Cloud computing. The purpose of...

Purpose – Outsourcing of information technology jobs outside the USA has resulted in social costs in the form of mass layoffs and displaced workers. The purpose of this paper is to show the social cost of outsourcing from a transaction cost economics (TCE) perspective....

Purpose – The purpose of this paper is twofold. First, to study collaborative research in general and identify its characteristics, advantages and disadvantages by conglomerating various views and ideas from the literature and from expert opinion research. Second, to determine the importance...

Purpose – Previous research has found that information technology (IT) professionals exhibit significantly lower organizational citizenship behaviour (OCB) than non‐IT professionals. Thus, the purpose of this paper is to examine how an IT professional's job stress, trust, and commitment...

Purpose – The transmission of tacit knowledge is crucial to organizations to ensure that individual expertise will be passed throughout a team or department, rather than centred in one employee. It is especially important among information technology (IT) professionals because, in addition to...

Purpose – Start‐up companies in particular can benefit from cloud computing services, since frequently they do not operate an internal IT infrastructure. The purpose of this paper is to present a total cost of ownership (TCO) approach for cloud computing services. Design/methodology/approach...

Purpose – The purpose of this paper is to examine how people respond when their identity is challenged as they use computerized information systems in organizational settings. Using the critical realism perspective, the author built on the identity control theory and suggested a set of...

Purpose – The purpose of this study/paper is evidence to suggest that information communication technology (ICT) capital projects are different from non-ICT projects and that as a result the appraisal of such projects is more difficult. This may suggest that organisations would use dissimilar...