Air Deccan is the amazing story of India's first low-cost airline. It has become the nation's largest domestic airline in less than four years. They have done this through a clever combination of innovation and outsourcing. More importantly, from a strategic perspective, it gives powerful...

This case tells the story of the creation and evolution of Tecnovate, a captive BPO facility for ebookers, a European travel agent. Tecnovate, based in Delhi, India, provides three types of services for ebookers: travel services, IT services and financial services. The case details the elements...