Emotional labor refers to the process by which workers are expected to manage their feelings in accordance with organizationally defined rules and guidelines. Hochschild's (1983) The Managed Heart introduced this concept and inspired an outpouring of research on this topic. This article reviews...

Huw Beynon's Working for Ford achieved celebrity when published in 1973. An assessment 40 years later identifies the lasting value of the book. Though written from a clearly stated point of view, it did not present a biased account, and it included much information permitting alternative...