Lagrosen, Yvonne; Bäckström, Ingela; Lagrosen, Stefan - In: International Journal of Quality & Reliability Management 24 (2007) 1, pp. 49-61
Purpose – The purpose of this paper is to examine and discuss the effects of quality management in the health care sector and the general effects of quality management on the health of the employees. Design/methodology/approach – The empirical basis consists of three case studies in one...