Purpose – This paper aims to provide organizational knowledge management teams with a new metric, the bottleneck impact score (BIS), a valuable tool for evaluating the structural health of communities of practice (CoPs), by detecting the seriousness and pervasiveness of the bottlenecks...

Purpose – The aim of this paper is to develop a metric that quantitatively measures the risk of knowledge drain associated with the departure of a member in communities of practice (CoP). Design/methodology/approach – This paper considers two possible cases in which departure of a member has...