Lean retailing philosophy appears to be manifested in retail industry patterns showing decreasing and historically low retailer inventories. Whether these lean inventory developments translate to better retailer operational performance is still an open question. We empirically examine...

Service-processes of electronic retailers are founded on electronic technologies that provide flexibility to sense and respond online to the dynamic and complex needs of customers. In this paper, we develop a taxonomy of service-processes in electronic retailing and demonstrate their linkage to...