There is a lack of empirical research in to business coaching (Brotman, Liberi, & Wasylyshyn, 1998; Kilburg, 1996b, 2001; Lowman, 2005) and virtually no research into the effectiveness of coaching (Sue-Chan & Latham, 2004). This exploratory study explored the factors that participants believe make...

A brief history of coaching and mentoring / David Clutterbuck and Tammy Turner -- Key challenges for coaching and mentoring in Asia-Pacific / Derrick Kon and Anna Blackman -- What does good practice look like? / Anna Blackman and David Clutterbuck -- Role and future of coaching supervision in...

"Coaching and mentoring as management approaches have spread rapidly across the Asia Pacific region. Basic concepts of supporting people in their learning, in their career journeys, and in the acquisition of wisdom are deeply rooted in all cultures, yet today, there is little agreement about...

This paper presents data describing the characteristics of hospitality workers in Tropical North Queensland. It aims to assess how these characteristics relate to the profile of hotel workers as described in the literature and so, discusses the representativeness of the group. According to some...

Purpose–To assess the attitudes toward service delivery of employees in Australian hotels with a long-term view of establishing job service “norms” against which candidates may be ultimately evaluated. Design/methodology/approach–Lee-Ross's Service Predisposition Instrument (SPI)...

This study assesses service predispositions of hospitality workers in Tropical North Queensland hotels. It aims to identify attitudes which enable hotel employees to provide quality service. Data was collected from 272 employees from six hotels in Cairns. The Service Predisposition Instrument...