Purpose – Based on more than two decades of hands‐on experience in the field of organizational change management consulting, this paper seeks to reflect on the most common misunderstandings and mis‐steps that can derail executives as they manage their companies through complex,...

Answers the question “When can we stop placing special emphasis on quality?” by stating that organizations can never relax, that continuous improvement does not just “happen”, it needs constant attention and initiatives in order to keep moving. States that a change in culture, making TQM...

Purpose – The purpose of this paper is to analyze the mediating role of affective commitment (AC) in the relationship between organizational justice (OJ) and personal initiative (PI). Design/methodology/approach – Data were collected from 321 employees from hotels in northern Portugal. The...

Purpose – The purpose of this paper is to show that in many earlier value studies, the emphasis has been in value management: this paper contributes to the value discussion through personnel perceptions in organizations (in different hierarchical levels). The aim is to study value processing...

Purpose – The concept of corporate social responsibility (CSR) has a long history associated with how it impacts on organizations' behavior. In order to understand CSR's impact on organization behavior, therefore, it is necessary to comprehend its progression. Subsequently, the purpose of this...

States there is a persistent view that a perfect business model exists — which is managed by a logical, rational leader. Posits that the most successful organizational leaders are not exactly rational, logical, sensible, and dependable human beings — but are prone to irrational behaviour....

Argues that good communication techniques actually inhibit the learning that brings real change, creating a warm feeling about superficial issues without any deep and potentially threatening or embarrassing information. Gives examples to show defensive behaviours, stereotyping and...

Chronicles that success in stable periods makes organizations particularly vulnerable when sharp, sudden change is necessary. Suggests organizations need to both manage radical change and gradual change. Suggests the parallel of business organizations is to prosper through revolutionary...

The development of overhead costs management is becoming more and more important as the percentage of overhead costs is rising. The last 15 years have demonstrated the awakening of advanced methods and tools aimed at understanding the utilization of overheads better. The paper investigates the...