The study examines the effects of organizational and individual factors of real estate agents on customer orientation. The organizational factors included are standards for service delivery (culture), supervisor support and co-worker support. The individual factors examined are self-efficacy and...

Drawing on the resource-based view (RBV) of the firm this article examines relationships between knowledge, trust, communication, volatility and sustainable competitive advantage as the exogenous and endogenous variables with importer commitment as the dependent variable. The primary data was...