Markovian claim arrival process. This will naturally allow us to revisit some occupation time results for the compound Poisson …

a time-dependent overflow mechanism. Waiting calls from the front-office queue flow over to the back office, if a … waiting-time limit is reached and at least one back-office agent is available. The analysis of such a system with time …-dependent overflow is reduced to the analysis of a continuous-time Markov chain with state-dependent overflow probabilities. To …