Similar Search Results

Modelling heterogeneity in perceptions of stress in Indian call centres : a latent class analysis

Nandialath, Anup Menon; Das, Diya; Mohan, Ramesh - In: International journal of business innovation and research 6 (2012) 5, pp. 481-498

Persistent link: https://www.econbiz.de/10009580025

Perceived organizational support as a moderator in the relationship between organisational stressors and organizational citizenship behaviors

Jain, Ajay K.; Giga, Sabir I.; Cooper, Cary - In: International journal of organizational analysis 21 (2013) 3, pp. 313-334

Persistent link: https://www.econbiz.de/10009788982

The positive side of call centers : an Indian perspective

Mukherjee, Tuheena; Maheshwari, Saurabh - In: South Asian journal of global business research : … 3 (2014) 1, pp. 36-53

Persistent link: https://www.econbiz.de/10010336615

Problematic customers and turnover intentions of customer service employees

Poddar, Amit; Madupalli, Ramana - In: The journal of services marketing 26 (2012) 7, pp. 551-559

Persistent link: https://www.econbiz.de/10009672283

The impact of call centre stressors on inbound and outbound call-centre agent burnout

Rod, Michel; Ashill, Nicholas J. - In: Managing service quality : MSQ ; an international journal 23 (2013) 3, pp. 245-264

Persistent link: https://www.econbiz.de/10009759412

Burnout in customer service representatives

Jalees, Tariq; Zeeshan, Javed - In: Pakistan journal of commerce and social sciences 1 (2008), pp. 92-104

The purpose and aim of this research was to (1) identify the factors that contributes towards job burnout in sales … determinants relating to burnout in customer service representatives. Based on literature survey six different variables related to … burnout were identified. The variables were (1) Emotional exhaustion.(2) Reduced personal accomplishment.(3) Job induced …

Persistent link: https://www.econbiz.de/10011922283

Evil customers, an angel boss and coopetitive coworkers : burnout of frontline employees

Yang, Fiona X.; Lau, Virginia Meng-Chan - In: International journal of hospitality management 83 (2019), pp. 1-10

Persistent link: https://www.econbiz.de/10012121888

Stressful demands or helpful guidance? : the role of display rules in Indian call centers

Little, Laura M.; Nelson, Debra L.; Quade, Matthew J.; … - In: Journal of vocational behavior 79 (2011) 3, pp. 724-733

Persistent link: https://www.econbiz.de/10009406757

Control and involvement HR practices in Indian call centres : still searching for answers

Ananthram, Subramaniam; Teo, Stephen T. T.; Connell, Julia - In: Asia Pacific journal of human resources : APJHR 56 (2018) 2, pp. 196-215

Persistent link: https://www.econbiz.de/10011965584

The role of organizational justice and stress in predicting job burnout

Dishon-Berkovits, Miriam - In: Journal of career development 45 (2018) 5, pp. 411-424

Persistent link: https://www.econbiz.de/10011934465