) in education. It then analyses a particular country case study in light of the concept, presenting empirical evidence of … case study which includes data on four higher education institutions and nine secondary schools. Data are obtained from … for both data and interview transcripts. Findings – The authors find that whereas we can think of education systems as …

/methodology/approach – The paper takes the form of a review of approaches to service in the literature, education, and practice in management … concepts and models. Improved education is strongly supported by IBM's service science programme. Originality/value – The paper … obstacles both in research, education, and practice.  …

, the EDUSERV instrument was found to be reliable and valid to measure service quality in a secondary education environment … improve the level of service quality in secondary education. Originality/value – The paper presents a model which can be used … to evaluate service quality in secondary education.  …

For many years, education providers and government‐led business support initiatives have tried to penetrate the SME … involve the SME retail sector in education, learning or training have often been too structured, bureaucratic or time …

influence of children on decision making in household provisioning; in particular, how their education into sustainable concepts … children. It illustrates how care for children’s safety, social resilience and health and well-being is habitus informed as … influence sustainability within households and decision making, moving beyond health implications to educate children to be …

as in computing the households, relative to public contribution to unit costs in education. It found that financial … resources to the education system derive from the traditional sources, that is, government, local communities and households … primary, secondary and high school levels. This is an indication of the fact that higher education is heavily subsidized by …

caseload reductions are mainly attributable to lower unemployment rates, lower benefits, more education, and more sanctions …