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How market orientation enhances business performance through value creation : Iranian commercial banks
Aghazadeh, Hashem; Rahmanian, Emad; Abolmolouki, Hassan - In: International journal of financial services management … 10 (2020) 1, pp. 18-37
Persistent link: https://www.econbiz.de/10012284660
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Beratungsqualität in Finanzdienstleistungen
Evers, Jan; Reifner, Udo; Krüger, Ulrich - 2000 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001490334
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Bank marketing and its effects on customer retention in microfinance in Yaounde, Cameroon
Mah, Tarbot Chelsea; Grimbald, Ndah - In: Business and Economic Research : BER 13 (2023) 1, pp. 57-68
Persistent link: https://www.econbiz.de/10014288635
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Managing knowledge to create customer service value
Martelo-Landroguez, Silvia; Martin-Ruiz, David - In: Journal of service theory and practice : JSTP 26 (2016) 4, pp. 471-496
Persistent link: https://www.econbiz.de/10011588809
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Innovationsprozess im Privatkundengeschäft : Bedeutung der Kundenorientierung bei Innovationen von Finanzdienstleistern
Fischer, Andreas - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10012251187
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Knowledge of inter-customer relations as a source of value creation and commitment in financial service firm's intermediation
Eriksson, Kent; Fjeldstad, Øystein D.; Sasson, Amir - In: The service industries journal 27 (2007) 5/6, pp. 563-582
Persistent link: https://www.econbiz.de/10003621754
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Trust in cross-cultural b2b financial service relationships : the role of shared values
Houjeir, Roudaina; Brennan, Ross - In: Journal of financial services marketing : JFSM 21 (2016) 2, pp. 90-102
Persistent link: https://www.econbiz.de/10011537492