Purpose – The purpose of this paper is to identify and address the underlying causes of costly quality/ethical problems that have prevented companies to achieve and sustain excellence. More broadly, the study has leveraged data from multiple sources to determine root-cause issues and propose a...

Purpose – Transparency is assumed to improve markets' efficiency, to enhance better corporate governance and finally, to ensure moralisation of business life. The paper aims to the realities that prevailing discourses on transparency dissimulate. Design/methodology/approach – First, a...