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Evaluating customer-perceived service quality in business management education in India

Choudhury, Koushiki - In: Asia Pacific Journal of Marketing and Logistics 27 (2015) 2, pp. 208-225

market. Consequently they are facing challenges due to the evaluation of the results of the services of education and …

Persistent link: https://www.econbiz.de/10014675110

Fault tree analysis method for deterioration of timber bridges using an Australian case study

Lokuge, Weena; Gamage, Nirdosha; Setunge, Sujeeva - In: Built Environment Project and Asset Management 6 (2016) 3, pp. 332-344

Purpose – Deterioration of timber bridges can often be related to a number of deficiencies in the bridge elements, connectors and/or as a result of been in aggressive environments which they are exposed to. The maintenance cost of timber bridges is affected significantly by a number of...

Persistent link: https://www.econbiz.de/10014677498

Succession planning without job titles

Guinn, Stephen L. - In: Career Development International 5 (2000) 7, pp. 390-393

more strategic and future focus. Discusses the use of a competency model and evaluation methods to identify and develop …

Persistent link: https://www.econbiz.de/10014693241

Employees and the community: how successful companies meet human resource needs through community involvement

Tuffrey, Michael - In: Career Development International 2 (1997) 1, pp. 33-35

involvement can impact these business issues; however, many of the current evaluation techniques lack rigour and the data are …

Persistent link: https://www.econbiz.de/10014693743

Executive development – why successful executives continue to change

Guinn, Stephen L. - In: Career Development International 4 (1999) 4, pp. 240-245

careers, thereby extending their own careers as well as leading their organizations. Illustrates how a 360 evaluation of an …

Persistent link: https://www.econbiz.de/10014693857

Who wants to be a competent director?

Heracleous, Loizos; Luh Luh, Lan - In: Corporate Governance: The international journal of … 2 (2002) 4, pp. 17-23

Awareness of the need for board and director performance evaluation is growing, but implementation has been both … individual directors. Directors often feel that individual director evaluation has several drawbacks including undermining …

Persistent link: https://www.econbiz.de/10014694789

The prioritization and categorization method (PCM) process evaluation at Ericsson: a case study

Ohlsson, Jens; Han, Shengnan; Bouwman, Harry - In: Business Process Management Journal 23 (2017) 2, pp. 377-398

industry factors. This collective evaluation serves as a foundation for the management decision-making process regarding …-up interviews and feedback after the evaluation sessions were collected for triangulation purpose. Findings The PCM helps Ericsson …

Persistent link: https://www.econbiz.de/10014688521

BPM governance: a literature analysis of performance evaluation

Ensslin, Leonardo; Ensslin, Sandra Rolim; Dutra, Ademar; … - In: Business Process Management Journal 23 (2017) 1, pp. 71-86

performance evaluation of business process management (BPM) governance, in order to highlight studies aligned with business … evaluation and interpretation by the authors of this research. Regarding data collection, this research used primary data in the … with scientific recognition and aligned with the research topic, which refers to the performance evaluation of BPM …

Persistent link: https://www.econbiz.de/10014688756

The public relations evaluationists

Phillips, David - In: Corporate Communications: An International Journal 6 (2001) 4, pp. 225-238

The public relations industry is aware of the need for research and evaluation. It has not kept up with the relevant … largely misunderstood and little used even by a number of evaluation vendors. Reviews some current practices and offers the … combines to offer powerful and effective planning research and evaluation solutions in a period of transition from print to …

Persistent link: https://www.econbiz.de/10014691517

Towards an inclusive evaluation methodology

Noble, Paul - In: Corporate Communications: An International Journal 4 (1999) 1, pp. 14-23

Public relations evaluation is a complex issue because of the hierarchy of effects of public relations activity and the … involvement of third parties such as the press and broadcast media. Evaluation can be either summative or formative, although the … two are frequently confused. This article establishes principles of evaluation that can form a foundation for a more …

Persistent link: https://www.econbiz.de/10014691834