Purpose – The purpose of this paper is to propose the use of probabilistic expert systems (PES), as a tool for managing complex multivariate and highly structured information. The aim of this paper is to verify PES' effective potentiality in quality management. Design/methodology/approach –...

Purpose – The purpose of this paper is to examine the impact of Deming's ideas on the twenty‐first century. Design/methodology/approach – A ProQuest search of articles is done mentioning “Deming” and “quality” or “legacy” in the title published between 1994 (Deming died in...

Purpose – The purpose of this paper is to present the proposal of a strategy model planning, that is lined up to a system of quality management, being also considered the strategic system of performance measurement balanced scorecard (BSC), that aims the strategy alignment of the...

Purpose – The purpose of this paper is to identify and describe the perceived value drivers (benefits and sacrifices) in outsourced service provision in public transportation. The authors focus on the suppliers' perception of value creation for customers and value creation in a...

Purpose – The Indian higher educational system is one of the largest in the world. Besides, the growth of students and universities, the range of disciplines and universities in professional and vocational education has greatly increased. With the sudden immense growth of the educational...

Purpose – Limited research has been conducted on quality management practices in the US homebuilding industry. The purpose of this paper is to establish which practices are actually applied, to what extent and to discuss how quality management can be best advanced in the industry....

Purpose – The purpose of this paper is to investigate the effectiveness of quality management training by reviewing commonly used critical success factors and tools rather than the overall methodological approach. Design/methodology/approach – The methodology used a web‐based...

Purpose – Quality management in Greek higher education at least until 2006 was in an early and debated stage. The intent of this paper is to present the extent of use of the ISO standards in Greek universities till 2006 and simultaneously to evaluate whether adoption of ISO‐oriented quality...

Purpose – The purpose of this paper is to discuss the ongoing developments of quality management systems theories and to summarize results of experiments that the author has been conducting since 2003 on convergence of quality thinking and systems thinking and the value generation process in...

Purpose – The integration of management systems has become a popular subject for research and practice. However, there is a considerable lack of literature on integrated management systems (IMS) in developing countries. This study aims to examine the current status, motivation and perceived...