Purpose – The author has found that some companies are learning to thrive by adopting a customer-centric model of continuous innovation. He describes their practices. Design/methodology/approach – These masters of the new creative economy have abandoned many of the major pillars of twentieth...

Purpose – Among the most important challenges for leaders is how metrics and analytic tools will help or hinder the transition to the Creative Economy. This paper aims to address this issue. Design/methodology/approach – Many authors argue that commonly used financial metrics cause...

Purpose By learning how to overcome implementation challenges, the Agile methodology can enable organizations to cope with the 21st Century marketplace and deliver what customers expect and demand: easy, quick, convenient, personalized responsiveness at scale.” Design/methodology/approach The...

Purpose – The author has traveled to leading organizations that have developed and implemented a set of goals, practices and values that were better suited to the emerging marketplace of the 21st Century. Design/methodology/approach – He observed that the workplaces they create are...

Purpose With Agile’s success in accelerating software products and services that customers valued and with the increasing importance of software in general business strategy, business leaders are increasingly turning to Agile for every aspect of their operations. Design/methodology/approach...

Purpose The article outlines the arguments by the proponents and opponents of maximizing shareholder value and identifies the true threat the concept poses to U.S. businesses. Design/methodology/approach The author quotes authorities on both side of the debate over the validity of maximizing...

Purpose – The author observes that as customer-focused innovation takes hold in more and more industries, the result is a business environment that is coming to be known as “the Creative Economy,” an operating arena with unique “physics” that successful practitioners are beginning to...

Purpose – After firms have made a technological breakthrough they need to practice continuous innovation to delight their customers so they will be able to keep dominating those markets in an enduring fashion. This masterclass aims to address the question, “So what’s involved in this rapid...

Purpose Because too many firms are stuck on the treadmill of producing quarterly returns, often to be achieved through financial engineering, a new management mindset is needed set them to exploring new opportunities through innovation. Design/methodology/approach A new kind of management is...