Suggests that a number of assumptions in the past have been made about how business process improvement, re‐engineering and organizational learning should take place in organizations. Points out that, although a number of these assumptions have been framed on theoretical models, few have been...

Purpose This paper aims to examine factors which influence how tacit knowledge is built and applied by client-facing consultants. Design/methodology/approach Qualitative methods (interviews, thematic analysis) were used to gather and analyse data from 15 consultants in an agricultural extension...

Purpose – The purpose of this paper is to explore the impact of national culture on the structured knowledge transfer from a US‐based (onshore) technical support center to an offshore support center in China. Design/methodology/approach – The research was conducted as an interpretive case...

Recent surveys show that process‐reengineering (BPR) has had widespread adoption in western countries. This has been motivated by case studies where drastic improvements in quality, productivity, cost reduction and competitiveness have been reported. The rate of failure in re‐engineering...