Ghosh, Anindya; Kundu, Sayantan; Ghosh, Piyali; Dutta, … - In: Benchmarking: An International Journal 27 (2020) 10, pp. 2785-2806
Purpose: The purpose of this paper is to develop a workforce optimisation model that maximises the profitability of a knowledge-based service organisation in the quaternary sector. Design/methodology/approach: An optimisation model that allocates resources from different skillsets and seniority...