This paper will discuss the phenomenon Mystery Shopping in the field of customer satisfaction measurement techniques. By using the literature about Mystery Shopping definitions and restrictions of this instrument will be presented. Also, possible ways to present and use the gathered data will be...

Now days the role of the consumer in the economy is taken very seriously and, in some cases, we can easily talk about the consumer’s “supremacy”. All the efforts of the companies are concentrated on the consumers and finding the best way to attract them, but gaining their trust and...

Museum is not just being seen as an important tool for community development and helping in promoting cultural conservation. It is also one of the niche products of Malaysia cultural heritage tourism attraction that could affect the growth of the tourism industry in the country. This paper...

In today's world, the success of modern company in dealing with change depends, to a large extent, on a positive approach toward its knowledge workers. The aim of the present study is to indicate the significance of positive leadership in the implementation of crucial changes in an organization...

Career guidance and counselling and its numerous services are meant to address issues bordering on career development, social changes and challenges. One of the modern challenges and threats to effective functioning, productivity and efficient service delivery in organizations is rapid changes...

The main objective of this article is to contribute to a better understanding of trust issues within organizations to expand and refine theoretical constructs. Trust is approached in the economic perspective as a social mechanism for management. We seek to understand the role of trust in the...

The purpose of this paper is to create and test the practical application of the business process management maturity assessment based on a case study. Maturity models are used for measuring the performance and maturity of individual functional areas or processes, as well as that of the whole...

A profound review of the literature on entrepreneurship reveals that it does not exist a specific information tool to measure the individuals' readiness for entrepreneurship. The purpose of this research has been building such kind of instrument to estimate the individuals' readiness for...

This study examined social system failures and sought to identify a plausible mechanism behind these failures. Stretched exponential distributions were observed for failure of marriages in the US, UK, and Germany. In addition, the study provides evidence of power laws in the failure of large...

Sustainable development is a priority to the United Nations. Moreover, investment managers consider environmental, social and governance score as an important variable in portfolios selection. The fifth goal in the 2030 Agenda is gender equality. Besides, European countries have established...