analysis to check the convergent and discriminant validity of the scales. The analyses will be done with the SPSS and EQS …

conceptual issue related to reliability and validity. Statistical techniques generally try to decipher a pattern. But innovation …

response scales. In terms of psychometric properties it is recommended to investigate reliability and validity of the … used in different surveys. In the present paper several recommendations are made to increase the quality and by that also …

analysis to check the convergent and discriminant validity of the scales. The analyses will be done with the SPSS and EQS …

audiences surveyed outside the lab, we assess the impact of political involvement on the reliability and validity of virtualized … real-time-response data. We show that political involvement shapes reliability and validity systematically but to a degree …Abstract How does political involvement impact on data quality of virtualized Real-Time-Response (RTR) Measurement? The …

influences the perceived quality of service rendered by the company. Call centre workrequires a high degree of personal contact … construct validity and internal consistencyof the Maslach Burnout Inventory - General Survey (MBI-GS) (Schaufeli, Leiter … coefficients wereused to assess the internal consistency and construct validity of the MBI-GS. Descriptivestatistics were used to …

determine the reliability and validity of the OCQ, the HRPQ, andthe SSPPQ instruments, as well as to assess the relationship …

and policy dimensions are all positively associated with consumers' perceptions of overall service quality. Reliability … service quality debate received much attention and closer examination in retailing. It is, therefore, not surprising that many … of m s spend substantial resources to measure service quality and manage customer satisfaction. This research was …

quality in other professions, this study explored whether psychologist scoring error rates differed between three work …