The study focuses on the understanding of the impact of Total Quality Management (TQM) in firms in South-East Europe (SEE). One hundred structured in-depth interviews were conducted with a mixture of firms in SEE, mainly with middle and top level managers. The main fact of the study is that...

The selection process of vendors is very essential nowadays for companies, as costs are reduced and sales increase along with the profit. For this reason, selecting the right vendor to collaborate leads to competitive advantage. The main purpose was to identify the most important criteria as...