Tan, K.C.; Xie, M.; Chia, E. - In: International Journal of Quality & Reliability Management 15 (1998) 6, pp. 634-645
Presently, there is much focus on measuring and improving the quality of industrial systems with little attention paid to the quality of information technology (IT) related systems. In this paper, we present a study using the technique quality function deployment (QFD) to design and improve IT...