Purpose – This paper aims to examine the relationship between the four cultural dimensions of the competing values framework (CVF) (group, developmental, hierarchical, and rational cultures) and four types of performance: product quality, process quality, product innovation, and process...

Purpose – Innovation in services is thought to be multi‐dimensional in nature, and in this context the purpose of this paper is to present and operationalise the concept of “elevated service offerings” (ESO) in collaborating service organisations. ESO stands for new or enhanced service...

Purpose – The purpose of this paper is to examine the association between the use of multidimensional performance measures and four organizational factors with the effectiveness of performance measurement systems (PMSs). Design/methodology/approach – Data were collected by mail survey...

Purpose – The purpose of this paper is to examine the relationship between exploration and exploitation innovation, and business performance in small and medium enterprise (SME) service firms. Furthermore, the paper also examines the interaction between the two innovation orientations in...

The paper highlights some Australian businesses where CAD‐CAM has ramifications for the quality of goods produced. Since this technology constitutes the core of flexible automation, it eliminates direct human involvement with certain aspects of product and process design, and production....

Argues that organizational rules have developed over time to serve the needs of both workers and managers. Unfortunately, it is being found that rules are double‐edged; they restrict both the rule maker and the potential rule breaker. It is clear that many existing workplace rules do not serve...

When sales vary significantly according to season, the manufacturer makes special provisions to integrate the acquisition of raw materials and labour with an effective production schedule which satisfies customers′ requirements. The recommended procedure is called aggregate planning, and many...

Presents the findings of a study which investigated the adoption of lean production methods in Australian manufacturing industry. Data were gathered through a telephone survey from 51 companies representing a range of industry sectors. The study found that a large majority of the companies were...