Purpose – This paper aims to explore the extent to which four elements of the value chain – marketing, research and development, procurement, and operations – are associated with product quality and product innovation. Design/methodology/approach – A survey of 194 managers of Australian...

Purpose – The purpose of this paper is to explicate deeper structures in manufacturing strategy (MS) formation processes, in order to advance process understanding. This would be useful in identifying and nurturing appropriate forms of MS formation within specific organisational settings....

Purpose – This paper aims to examine the relationship between the four cultural dimensions of the competing values framework (CVF) (group, developmental, hierarchical, and rational cultures) and four types of performance: product quality, process quality, product innovation, and process...

Purpose – Innovation in services is thought to be multi‐dimensional in nature, and in this context the purpose of this paper is to present and operationalise the concept of “elevated service offerings” (ESO) in collaborating service organisations. ESO stands for new or enhanced service...

Purpose – The purpose of this paper is to examine the association between the use of multidimensional performance measures and four organizational factors with the effectiveness of performance measurement systems (PMSs). Design/methodology/approach – Data were collected by mail survey...

Purpose – The purpose of this paper is to examine the relationship between exploration and exploitation innovation, and business performance in small and medium enterprise (SME) service firms. Furthermore, the paper also examines the interaction between the two innovation orientations in...

The paper highlights some Australian businesses where CAD‐CAM has ramifications for the quality of goods produced. Since this technology constitutes the core of flexible automation, it eliminates direct human involvement with certain aspects of product and process design, and production....