This paper studies current trends in the teaching of operations management. Research questions focus on how well operations management curriculum in American business schools match employers’ perceptions of required skills. Through surveys of both universities and business firms, we assess the...

Purpose – Rapidly rising healthcare costs, partially due to preventable medical errors, have led hospitals to redouble their process improvement (PI) efforts. The purpose of this paper is to examine how PI initiatives mediate the effect of medical error sources to enhance three hospital...

The airline industry is currently under intense pressure to simultaneously increase efficiency, customer satisfaction, and profitability. The boarding process is one way to achieve this objective as it lends itself to adaptive changes. The purpose of this paper is to determine the most...

This study explores the role of Information Systems (IS) personnel in US firms in the ISO 9000 registration process. ISO 9000 quality standards have been adopted by thousands of firms worldwide; registration to one or more of these standards is widely regarded to be a competitive necessity for...

Purpose – The purpose of this study is to explore the use of patient safety initiatives (PSIs) at the US hospitals. These PSIs include such approaches as open discussion of errors, education and training, and system redesign. In particular, the paper seeks to examine factors that influence the...

In preparation for health care reform, many hospitals are contemplating redesigning their physical facilities and altering patient care policies. Uses a large Texas hospital as the subject of this study which was considering implementing policy changes in obstetric patient care along with...

Purpose – Healthcare organizations have addressed current error issues by adopting quality programs, which usually include strategic human resource management (HRM). However, little research has focused on the determinants of successful quality programs at healthcare organizations. The purpose...

Purpose The purpose of this paper is to examine the relationship between patient safety culture and hospital performance using objective performance measures and secondary data on patient safety culture. Design/methodology/approach Patient safety culture is measured using data from the Agency...