The performance of single-server queues with independent interarrival intervals and service demands is well understood, and often analytically tractable. In particular, the M/M/1 queue has been thoroughly studied, due to its analytical tractability. Little is known, though, when autocorrelation...

This paper provides the expected waiting time of a nonsymmetric cyclic server queueing system with Poisson traffic, arbitrary switchover and arbitrary service times. For n the number of queues, the expected waiting time is obtained using n equations which is a significant improvement over the...

Sarkar and Zangwill (1991) showed by numerical examples that reduction in setup times can, surprisingly, actually increase work in process in some cyclic production systems (that is, reduction in switchover times can increase waiting times in some polling models). We present, for polling models...

In the early 1990s, research began to show that the Japanese production theory, which espouses reduction of machine setup time as a sure way to improve production performance, may be limited. Specifically, it was found that reduction in mean setup times without any change in variance can,...

This paper analyzes the impact of type of insurance, income, and reason for appointment on waiting time for an appointment and waiting time in the physician’s practice in the out- patient sector. Data were obtained from a German patient survey conducted between 2007 and 2009. We differentiated...