Purpose – The paper presents an exploratory study to investigate the impact of B2e MI applications and, in particular, an empirical analysis of the main features of Italian B2e MI applications for automating sales‐ and field‐force activities. Design/methodology/approach – The study has...

Purpose – The purpose of this paper is to describe the case of a leading Italian aerospace company which developed an integrated system aimed to optimize the management of engineering competencies within the Chief Technical Office function. Design/methodology/approach – The paper was based...

Purpose – Interlocks' network evolves and changes over time. Ties are created and destroyed and firm's position in the network changes. The alternate views on interlocks' evolution existing in literature lead the authors to investigate interlocks' network dynamics through a framework based on...

Purpose – The purpose of this paper is to propose a definition of internal communication based on intangible resources rather than organizational boundaries. Design/methodology/approach – The paper reviews the resource‐based theory of the company, the constructivist theory of communication...

Purpose – The purpose of this investigation is to explore Alitalia and the Italian Government's crisis response strategies (CRSs) implemented in three specific periods of 2008 to understand Alitalia and the Italian Government's approach in communicating with media stakeholders as well as to...

Purpose – The purpose of this paper is to investigate the effectiveness of internal communication during a crisis by comparing how Italian companies communicated to employees during the 2008‐2009 global financial crisis and how employees interpreted these efforts. Design/methodology/approach...

Purpose – This paper aims to study the effect of new regulatory requirements on disclosure through a longitudinal study. The empirical setting is offered by the risk reporting in the management commentaries of Italian listed companies. In this setting there is an evolution from a voluntary...

Presents a detailed analysis of marketers' education levels, experience and language skills carried out among French, German, Italian, Swedish and British companies. Investigates whether the characteristics and qualities of export managers are significant factors in the implementation of...