Hinson, Robert; Mensah, Esi Akyere; Odame, Doreen Anyamesem - 2024 - First edition.
Chapter 1 - Why Customer Service Matters to Africa's DevelopmentChapter 2 - Customer Delivery During a Pandemic … EgyptChapter 6 - Customer Service in South AfricaChapter 7 - Future Directions for Enhanced Customer Service Delivery in Africa …-Saharan Africa and other frontier markets have begun to embrace the concept of customer service management, with many incorporating …