Electronic services delivered over the Internet are gaining importance in the business world. This area has seen an increase in scientific interest over the past years under the labels “Internet of Services” and Web-service ecosystems. The paper develops a conceptual framework of actors and...

As the importance of services in our society increases, so does the importance of systematic approaches to develop these services – commonly termed New Service Development (NSD). An increasing proportion of services are now electronic services delivered over the Internet. The purpose of this...

Service-oriented Architectures and Web services mature and have become more widely accepted and used by industry. This growing adoption increased the demands for new ways of using Web service technology. Users start re-combining and mediating other providers’ services in ways that have not...

As innovation becomes more and more important companies increasingly turn to their customers, suppliers, and other external actors to collect ideas for new products and services. Following such an open innovation approach organizations have launched online innovation communities where users...