Discusses in depth the real meaning of management development at both a personal and organizational level. Goes on to give guidelines for development and includes a checklist. Shows also that managerial endeavours in the commercial, industrial and public areas are a prerequisite to tackle vital...

Discusses a recent Industrial Society survey which indicated that customer care and service was a priority for UK organizations. Shows that “the customer is always right” needs an effective customer service initiative to be able to address this and more.

Looks at management development at Ashworth Hospital as part of a continuing programme of professional development. This programme is innovative and revolutionary. It puts control of learning in the hands of the participants who are responsible for driving the programme and share the...

Outlines the workings of Action Learning Sets, team‐building and cultural change, and explores the use of Action Learning methodology in the development of health‐care managers. Outlines the spin‐off benefits of the implementation of Action Learning at Ashworth Hospital, such as...