This article draws on case studies in identity management by the UK government, and illustrates emergent changes in the relationship between government and the citizen as a result of e-government. The authors explain what is now possible in terms of citizen identification and recommend further...

Cover -- Half Title -- Series Page -- Title -- Copyright -- Contents -- List of illustrations -- Acknowledgements -- List of abbreviations -- PART I Introduction -- 1 Introducing and positioning digital government -- PART II Theory -- 2 The contribution of digital technologies and data to...

Introducing and positioning digital government -- The contribution of digital technologies and data to societal change -- Different theories and perspectives on digital government -- The service state -- Open and transparent government -- Smart government -- Participatory democracy and public...

Policy processes evolve in highly institutionalized environments, and policy effects are generally shaped by these environments. Policy outcomes could therefore be expected to be patterned and even predictable. In practice, however, prediction of policy outcomes is difficult. In part this lack...