This study explores the role of Information Systems (IS) personnel in US firms in the ISO 9000 registration process. ISO 9000 quality standards have been adopted by thousands of firms worldwide; registration to one or more of these standards is widely regarded to be a competitive necessity for...

There has been long‐term interest in the processes that affect human‐computer interaction, particularly those causing stress. Computer related stress has previously been correlated to general stress (Cohen, Kamarack, and Mermelstein 1983) and to somatic complaints (Derogatis et al. 1974). A...

This paper studies current trends in the teaching of operations management. Research questions focus on how well operations management curriculum in American business schools match employersÕ perceptions of required skills. Through surveys of both universities and business firms, we assess the...

A forecasting method involving construction and interpretation of the business cycle is presented. Definition and development of lead indicators are discussed. These tools provide management with short‐ to medium‐term forecasts of sales activity. Insights into the reasonableness of the...

Presents a microcomputer‐based interactive decision support system (DSS) to assist managers to improve decision making for machine scheduling in a job shop environment. The system downloads data from a factory information system, and schedules work into the appropriate work centres. The system...

This paper studies current trends in the teaching of operations management. Research questions focus on how well operations management curriculum in American business schools match employers’ perceptions of required skills. Through surveys of both universities and business firms, we assess the...