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Differences In The Use Of IT Infrastructure Among Business Enterprises Operating In The Visegrád Group Of Countries

2014

The aim of using information technology and information systems is to improve the efficiency and effectiveness of economic activities. Examined by their size categories, the enterprises operating in the Visegrád group of countries produce different average added value, which can also be...

Persistent link: https://www.econbiz.de/10010368507

Statistical and Economic Evaluation of Time Series Models for Forecasting Arrivals at Call Centers

Bastianin, Andrea; Galeotti, Marzio; Manera, Matteo - 2017

Call centers' managers are interested in obtaining accurate forecasts of call arrivals because these are a key input in staffing and scheduling decisions. Therefore their ability to achieve an optimal balance between service quality and operating costs ultimately hinges on forecast accuracy. We...

Persistent link: https://www.econbiz.de/10011662416

Identifying leadership skills required in the digital age

Klus, Milan F.; Müller, Julia - 2018

management level. Our interview results show that communication skills, subject-specific knowledge, self-organisation skills, and …

Persistent link: https://www.econbiz.de/10011984265

El índice cuantitativo de calidad web como instrumento objetivo de medición de la calidad de sitios web corporativos

González López, Óscar R.; Bañegil Palacios, Tomás M.; … - In: Investigaciones Europeas de Dirección y Economía de … 19 (2013) 1, pp. 16-30

In the current economic crisis accurate assessment of the efficiency of the online strategy implemented by companies is a crucial issue. This paper proposes a number of indicators for the evaluation of the websites of companies all over the world. Our research examines the manual and automatic...

Persistent link: https://www.econbiz.de/10011984969

La adopción del e-Gobierno en entornos voluntarios

Medina Molina, Cayetano; Rufin Moreno, Ramón; Rey … - In: Investigaciones Europeas de Dirección y Economía de … 19 (2013) 1, pp. 42-52

e-Government development requires a good knowledge of both users' expectations and all the factors that may strength users' adoption of the technology. Chan et al. (2010) proposed several variables that could act as antecedents of the Unified Theory of Acceptance and Use of Technology (UTAUT)...

Persistent link: https://www.econbiz.de/10011984972

Comunicación comercial y boca-oído electrónico en sitios web corporativos: Un análisis desde la perspectiva del marketing de relaciones

Belanche Gracia, Daniel; Casaló Ariño, Luis V.; … - In: Investigaciones Europeas de Dirección y Economía de … 19 (2013) 1, pp. 31-41

not only e-retailer information (marketing communication) but also purchase and use experiences shared by other consumers … results of the structural equations model based on commercial web sites' users suggest that marketing communication and … of marketing communication. Finally, trust influences on commitment, and this in turn would directly affects the level of …

Persistent link: https://www.econbiz.de/10011984974

Outsourcing de sistemas de información: Situación actual, evolución y tendencias

González Ramírez, María Reyes; Gascó Gascó, José Luis - In: Investigaciones Europeas de Dirección y Economía de … 21 (2015) 2, pp. 93-99

The aim of this work is to describe in detail on the current situation of outsourcing of Information Systems using the results of a survey carried out in the biggest Spanish firms. This is a longitudinal study that covers 12 years, since the current results are contrasted with those of two...

Persistent link: https://www.econbiz.de/10011985009

Digitalisierungskompetenzen in der Führungsebene im Mittelstand

Bijedić, Teita; Paschke, Max; Pasing, Philipp; … - 2018

Die vorliegende Studie befasst sich mit Führungskompetenzen für eine erfolgreiche Digitali-sierung. Auf der Basis von Interviews mit der Führungsebene von Unternehmen unterschied-licher Eigentümerstruktur, Branche, Größe und Digitalisierung konnten drei verschiedene Kompetenztypen...

Persistent link: https://www.econbiz.de/10011985028

Added Values of Social CRM: The Examination of Customer Perspective

Pilav-Velic, Amila; Hrnjic, Anes; Glavan, Ljubica Milanovic - In: Economic Review: Journal of Economics and Business 13 (2015) 1, pp. 59-72

. On the other hand, companies prefer this type of direct and targeted communication considering its reasonably lower costs …

Persistent link: https://www.econbiz.de/10011985101

Analysis on relationship between flexible work arrangements, work life and employees' efficiency: Evidence from Bosnia and Herzegovina's (BiH) IT sector

Ridic, Ognjen; Avdibegovic, Adnan; Busatlic, Senad - In: Economic Review: Journal of Economics and Business 14 (2016) 2, pp. 44-55

Today’s business environment is more dynamic due to vast technological growth. This growth is most visible in the IT industry. Efficiency, together with work-life balance, is found to be one of the most important factors of success at workplace. Positive impacts of work-life balance include:...

Persistent link: https://www.econbiz.de/10011985117