Purpose – The purpose of this paper is to analyze the relationship between tourists' user‐generated content on the web and destination branding, as well as to discuss the online strategies used by destination management organizations. Design/methodology/approach – The research adopts an...

Purpose – The purpose of this paper is to identify e‐skills shortages, gaps and mismatches in Europe, and the reasons behind these. In this light, the paper explores some key issues/aspects related to development of e‐Skills, while attempting to provide some benchmarking tools by which...

Purpose – The purpose of this paper is to investigate the main factors affecting researcher engagement in knowledge transfer exchanges (KTE) in an Open Innovation (OI) context, devoting special attention to specific factors such as personal and professional profile, institutional variables,...

Traditionally, the hotel industry has prided itself on its provision of quality service and therefore guest satisfaction. Unfortunately, hotel managers are often reluctant, or even resistant, to accept technologies, fearing that technologies might change their ability to provide hotel guests...

Reviews the development of approaches to reservations management in the hotel industry alongside models of the stages of development in information technology (IT). Suggests that strategic success and operational implementation have been built on the prevailing IT “era”. Explores the future...

It is widely recognised that the small hotel sector of the British hospitality industry is an under researched area, even though small hotels dominate the business. While some internationally respected authors have considered the nature and extent of computing in small hotels, there is however a...

Purpose – The purpose of this paper is to investigate the influence of competitive strategies and organizational structure on hotel performance and to explore whether organizational structure has a moderating effect on the relationship between competitive strategies and hotel performance....

For more than three decades, computerisation has seemed to promise much to help managers perform more effectively. However, various attempts to develop management information systems in the 1960s and 1970s appeared to do little beyond overwhelming managers with hard data that may have borne...

Reviews the current uses of IT in the independent sector of the hotel industry by means of a survey in south Wales in 1994. Reveals that only 50 per cent of this sector uses IT and that use is essentially clerical. There are some inherent demographic factors creating a barrier, and a potential...