In the first two papers of this trilogy we explored the history of the Royal Dutch|Shell group both internationally and locally in Nigeria. We described a catastrophic failure in relations with the Ogoni and the consequent fall-out with NGOs and opinion formers more globally. In response to...

The Shell Petroleum Development Company (SPDC) and its joint-venture partners - particularly the Nigerian National Petroleum Corporation - have earned billions of dollars from the oil extracted from the land of the Ogoni in the Niger Delta. The Ogoni however complain that they have not seen...

In the first paper in this trilogy (Boele et al., 2001) we described the history of the Royal Dutch|Shell Group from its inception in 1890 through to the year 2000, discussed briefly the importance of corporate reputation to the group and described the significant impacts on Shell of the events...

Purpose – The changing nature of corporate real estate (CRE) management and the realignment of its goals has meant that about a third of corporations have now outsourced much of their facilities management activities. The purpose of this paper is to explore the experiences of successful real...

Purpose – Porter's value chain has been a keystone of strategic analysis. However, because of processes associated with economic globalization: outsourcing, brand marketing and “knowledge economy” phenomena, value drivers have changed dramatically over the last 20 years. The added‐value...