Hwang, Bon-Gang; Thomas, Stephen; Degezelle, Deborah; … - In: Construction Management and Economics 26 (2008) 2, pp. 177-195
Benchmarking is a proven technique for improving project performance and, as such, is a critical component of any mature project delivery system. Competitive benchmarking requires industry-specific metrics in absolute terms since processes vary by industry, and any metrics used within a single...