Purpose: When public employees demonstrate ambidexterity in serving customers, through efficiently providing customers with current public services as well as exploring ways to create more, new public service solutions for customers, they may activate customers’ co-creating value with the...

Purpose: This study aims to characterise an intricate, idiosyncratic knowledge-creating mechanism in the modern digital context of cross-cultural business models (CBM). From an integrative socio-cultural and philosophical perspective, the authors suggest a novel concept of polychronic knowledge...

The influence of Asian cultures and religious traditions has often been used to explain Asian women’s under-utilisation and under-representation in management. This book examines the influence of culture and tradition on organisational and management practices, and how these affect the...

This paper is concerned with people management practices in companies in Malaysia. It examines the development of the main practice areas of the management of human resources (HR), the HR management (HRM) function and to what extent locallyowned companies (LOC) are influenced by multinational...

In this introduction, we look at the management of human resources in the Asia Pacific region. We start with an overview of the countries involved, ranging from the hugely populated China to the city-State of Singapore, proposing three categories of economies and the people-management systems,...