The paper presents a customer satisfaction model for the private banking industry. We empirically assess the postulated model with the help of partial least squares (PLS) and use formative measurement models for the predictors of customer satisfaction and customer loyalty. The results of the...

Vietnamese abstract: Nghiên cứu này nhằm mục đích khám phá và đo lường những nhân tố chính tác động lên chất lượng mối quan hệ giữa khách hàng cá nhân và Ngân hàng TMCP Đại Chúng Việt Nam (Vietnam Public Comercial Bank- PVcomBank) chi nhánh...

We are no longer an industrial economy characterized by assembly lines; we are now in a knowledge economy where creativity is what matters and the old ways of running a firm simply do not work. Using the value of the stock as a way of measuring CEO performance makes no sense and can actually...

Prior research shows that investors with smaller belief updates trade less actively, which positively affects their return performance. We examine the effect of different default frames of presenting past return information on investors' belief updating. In particular, we analyze whether...

Individual investors' beliefs (return expectations and risk perceptions) drive investment decisions, with larger updates of beliefs leading to more active trading, hurting performance. We examine how framing of past performance information affects investors' belief formation. In particular, we...

RFID Technology being a real time tracking system is the new era of automation. It has been used in several industries for different applications. However, the cost of implementing RFID system is too high, and achieving the ROI becomes difficult, because of the cost involved. Regardless of the...

The authors tested a modified SERVQUAL scale based on a survey of Pancretan Cooperative Bank's customers – in terms of a critical case study – in order to identify any differences in service quality satisfaction and its impact on the behavioral intentions of the bank's customers. Considering...