or another the quality offered. Process management is said to be a useful tool for reducing healthcare costs by improving … quality offered. In this study an empirical case of a Catalan hospital is presented. Overall, the usefulness of process … due to a big question is stated: what would happen if process management was implemented in the whole healthcare system? …

were comparing students’ perception regarding the quality parameters input, process and output of the two MBA programs. The … hypothetical associations of students’ perception of high quality education with input, process and output of management schools …The purpose of this research was to gain an insight into students’ perception about the quality of management education …

quality monitoring process for the identification of the necessary actions required in the continuous improvement of the …The evaluation of the educational services quality by the students represents an important element of the internal … offered educational quality, and on the other hand it represents an indicator of the university interest of having access at …

, on higher education level, could increase the teaching quality and efficiency with positive effects on student’s results … process. The double sense assessment: on one way the teacher’s assessment, mirrored in the tests results and on the other way … the students’ teaching assessment through opinion questionnaires fulfills an educational management process applied in …

In the last decade a process improvement technique, known as Six Sigma, is implemented by many pioneers of the industry … as an approach used to more productive and increase profits in all business process from production to human resources … Enerjisa, a major energy company in Turkey. In order to achieve Six Sigma project targets, quality techniques and statistical …

Quality is a subjective concept, which depends on the individual’s perceptions and expectations. These perceptions and … expectations may be different one from the other and they may evolve in time. Quality is important for clients, for the personnel … researches have taken shape into "conceptual models of the quality of the services" (Dotchin and Oakland, 1994; Juwaheer and Ross …

theory and applications in the domain of quality. Following this statement one can notice a considerable evolution of the … advanced approach associated to the concept of quality management in services of specialists bringing to attention modalities … efficiency and efficacy to real consumers’ requests and perceptions. The quality management approach at tourist’s services level …

In the present frame, marked by economic crisis, globalization of competition, the quality of products and services is … the reference point of any organization. Continuous improvement of product quality and service has become new references … advantage of organizations obtained through high quality products and services gather new values in the frame of knowledge based …

This paper aims to address issues of importance of investments on the quality of products and services in the …, to the goal to achieve maximum quality in some efficient conditions and settled deadlines. Also, it is presented the …