The objective of this study is to identify and evaluate the effective leadership qualities in day-to-day working … effective leadership qualities are the most critical differential factor in generating revenues for banks, in retaining and … motivating employees and satisfying customers through high quality service standards thereby nurturing an effective and efficient …

This study explores critical factors for quality improvement in the Taiwanese banking industry. The study examines … on the eight dimensions and various sub-factors. Fuzzy Analytic Network Process (FANP) is utilized to analyze the … opinions collected from a sample of experts in Taiwanese banks. The results of this study are that the top five crucial quality …

routine customer feedback process, by means of a relatively new model, the Servqual model …

Business Process Management (BPM) represents a constant process in which employees of the BPM department, constantly … analyze company's business processes and enhance the same, improve or change them using Business Process Improvement (BPI) and … Business Process Reengineering (BPR). The main goal of every company is the maximization of investment. However, other …

presented in this research is based on effectively managing change and conflict, as well as on the synergy of Quality Management …

, that an average number of companies integrate their measurement initiatives of their MSSs into the BSC-process, and that a …

The present paper addresses quality management from the specific perspective of project management consulting service …, project management consultants have an ultimate responsibility for the proper implementing of the project. Therefore, quality … international consultants and support personnel suggest that factors related to leadership style and communication skills are more …

sale of products and services. This study aims to (a) identify key functional and hedonic quality factors that affect … consumer satisfaction based on consumers' perspective and (b) analyze the degree of efficiency of the quality … following key quality determinants: functional aspects of durability and safety, and hedonic aspects of enjoyment, awareness …

quality management that would be found in the guidelines that govern tax administration activity. Through this article, we try … institutions involved in fiscal administration. We will also outline the relationship between the basic principles of total quality …

develop a diagnostic model for implementation and development of total quality management system. In this sense, this paper … focuses on the employees’ satisfaction analysis as a measure of leadership effectiveness, as an important component of total … quality management system. Regarding the research methodology, the study was based on an exploratory and explanatory research …