The template is a tool to assess the performance of an urban water supply and sanitation (WSS) service provide by taking into account the governance, policy, and management context it operates in. The template complements extensive work done on comprehensive performance indicators through the...

To find the optimal delivery model for urban water supply and sanitation (WSS) services, one must look beyond ownership structures to the practices and designs that support good performance. Consumer cooperatives are often attractive institutional models. This note focuses on a Bolivian...

For 150 years India has made major investments in large-scale water infrastructure, bringing water to areas that previously lacked it. The results have been spectacular, both nationally, through the production of food grains and electricity, and regionally, as projects have generated direct and...

The sector is in the process of repositioning itself toward the Sustainable Development Goals (SDGs). Under the Millennium Development Goals (MDGs) the international focus of the water sector was predominantly on increasing access to water supply and sanitation (WSS). With the advent of the SDGs...

Since 2016 the World Bank has explored a wide range of country experiences in delivering better water supply and sanitation services. The analyses led to publication of three new global frameworks for designing water reforms: Policy, Institutional, and Regulatory Incentives, which looks at the...

Today about 676 million urban residents, many of them poor, do not have access to the Joint Monitoring Programme (JMP) definition of "safely managed" water supplies. They receive an off-grid water supply service that is not safely managed, accessible, or affordable, and thus not compliant with...

The objective of this report is to better understand the challenges of meeting Sustainable Development Goal 6.1 from the perspective of off-grid services currently being used by a large and increasing proportion of the urban population. For this assessment, two key distinct areas with high...

The costs of meeting the SDG WASH targets will be several times higher than investment levels during the MDG era (2000–15). The immense scale of the financing gap calls for innovative solutions. In addition to mobilizing more funding another approach is to deliver the needed infrastructure...

This discussion paper supplements the 2018 World Bank Global Study on Aligning Institutions and Incentives for Sustainable Water Supply and Sanitation (WSS), which promotes holistic approaches in shaping policies, institutions, and regulation. The paper examines how lower-, lower-middle-, and...

This operational manual describes the process for planning and implementing performance-based contracts (PBCs) for nonrevenue water (NRW) reduction. An NRW-PBC is a contract for outsourcing technical, commercial, and construction activities related to NRW reduction, while providing the...