The purpose of this study was to analyze the relationships among social capital i.e. cognitive, structural and relational social capital and occupational stress in banking industry of Pakistan. Survey questionnaire technique was used to collect the data from employees of banking industry. Total...

The aim of this research study is to determine the satisfaction level of banking customers regarding quality of different services provided by their bank and their loyalty with the respective bank. Service quality is studied within a spectrum of different dimensions. An effort is also made to...

This study examines cross-level relationship between implemented high performance work system (HPWS) and employee service related behaviors along with the mediating effects of employees' affective commitment between this relationship. Although, research studies have confirmed the positive...

This study empirically examines the relationship between service innovation and service innovation performance. Typology of service innovation (SI) based on new service offering/product (NSO), new service process (NSP) and new service business model (NSBM)is tested for their likely effect on...

Abstract: Overleveraging of the banking sector has been considered one of the main causes of the 2007–09 financial crisis and the subsequent great recession. It was also of major concern for the subsequent BIS regulatory policies resulting in Basel III and its request for higher capital...

This paper develops a specification of the credit scoring model with high discriminatory power to analyze data on loans at the retail banking market. Parametric and non- parametric approaches are employed to produce three models using logistic regression (parametric) and one model using...

Trust in financial institutions is of great importance for financial intermediation. Against this background, we study two questions: Has trust in banks declined during the global financial crisis and what factors determine the level of trust in banks? Employing survey evidence from Austrian...

Zusammenfassung: Diese Arbeit liefert eine institutionenökonomische Sicht auf den chinesischen Bankensektor des Jahres 2005. Im theoretischen Teil werden etablierte makroprudentielle Indikatoren zur Prüfung der Bankenstabilität in einen Rahmen aus informellen und formalen marktregulierenden...

Bankinis sektorius yra vienas iš svarbiausių ekonomikos sektorių, užtikrinančių, kad ekonomikoje nepaliaujamai vyktų pinigų manai ir cirkuliacija. Todėl tyrimai, susiję su bankų kreditavimo pokyčiais yra itin aktualūs. Didėjanti besivystančių rinkų svarba globalioje ekonomikoje,...

Studying the development of credit institutions in the economy is relevant as there is a strong relationship between the activity of the financial institutions and the economic growth as well as the economic stability. The changes in the European financial services sector are related to the...